|The perfect pit stop for your pre holiday essentials. Grab a selection of sunglasses, fashion accessories and bags before you jet off. This Duty Free outlet is open 4am-10pm!||Designer casualwear for everyone – shop this iconic brand of clothing and accessories. Open 4am-11pm|
|Health, beauty and travel essentials, as well as some food and drink. The High Street Pharmacy has you covered.||Mens, Womens and Childrens clothes from everyones favourite highstreet clothing shop. Open 4am-11pm.|
|Treat yourself to some luxurious cosmetics from one of the highstreets favourite stores, and this one’s tax-free! Open 5am-11.30pm||A beautiful selection of the latest womens fashion and accessories. Perfect for a last minute treat or gift|
|Fancy a little pampering before you fly? Get your nails done beforehand, or even have a massage! Open: 4am to 11pm each day||Home to a huge selection of womens fashion accessories, including scarves, purses, shoes and more.|
|Take a look at the most up-to-date products from Europe’s leading airport electrical store. Open 4am-11pm everyday.||Visit Red5 for all things techy! Pick up the latest gadgets or simply kill some time indulging your inner child. Open 4am-11pm.|
|High quality shoes and accessories for the discerning lady or gent. Open 4am-11pm.||Rituals home and body cosmetics offers skin care, body cosmetics and home care products.|
|Originally a small boutique hailing from London, East now provides a range of clothing, jewellry and other accessories for women.||Plenty of highstreet and designer brands to choose from to make sure you’re ready for the sun! Open 4am-11pm.|
|Offering a relaxed style of surfing and urban clothing. Open 4am-11pm.||You can’t go wrong with ladies and menswear from this iconic Japense brand. Open 4am-11pm|
|Pick up your last minute luggage bags and travel accessories here, you can even have your bags wrapped to avoid damage en-route, or weigh your baggage before check-in to avoid excess payment.||The world leader in cut crystal offering fashion jewellery, gifts, home accessories and must have collectibles. 4.30am-10pm|
|Explore the most popular toy store on the planet, offering a range of exceptional quality, innovative toys and games, carrying the Hamleys Own brand, plus a choice of well known brands such as Lego, Barbie and Disney. Open 4am-11pm.||The latest fashion trends for men and women, finished with attention to detail, originality and exceptional quality and to the latest style and trends.|
|Accessories with a difference – funky and contemporary, you’ll find anything and everything here.||Your reliable newsagent, WHSmith offers magazines, newspapers, travel essentials, snacks, food and drink and plenty more. You’ll find a branch both before and after security.|
World Duty Free
|A haven for any sports and leisure wear enthusiasts; go on, treat yourself to the latest pair of trainers.||Treats and gifts for you, your, family or your friends, from food to alcohol and much more. You can even reserve items and collect them later.|
|Outdoor inspired colourful clothing for men, women and children.|
Shop Now Collect on Return
Love airport bargains but hate struggling with the extra bags?
Our shop now, collect on return service means you can buy before you fly and pick up your tax free shopping on your return, absolutely FREE.
Available to passengers flying within the EU and UK, the service is available in all stores.
Simply ask in-store for more details.
Click & Collect
This fantastic new service allows you to take advantage of great airport savings online, meaning you have more time to grab a bite to eat or relax before your flight.
Available at Dixons Travel and World Duty Free, you can browse for that beauty essential, perfect gift or must have gadget from the comfort of your sofa.
Reserve your chosen items and simply collect and pay for them in-store once at the airport. Shop now
Perfect for those bulky items you couldn’t possibly take on your travels, our home delivery service means you can shop at Dixons Travel and get your shopping delivered right to your door.
A convenient service that lets you enjoy great airport savings, whether purchasing for yourself or sending a gift directly to a special someone. Essential for larger items like TVs, but also useful for smaller items that you would prefer not to take with you on your flight.
One Extra Bag
All airlines flying from London Stansted Airport now allow you to take one bag of airport shopping on board along with your hand luggage.
This ensures you can now take full advantage of airport exclusives from your favourite brands or stock up on those last minute holiday essentials.
Shopping at the airport is even more enjoyable and convenient than ever before. You may be familiar with the wide selection of shops, fantastic range of products and outstanding value at London Stansted Airport. But did you know that as part of our commitment to providing world class customer service, we also offer a generous 60 day returns policy?
World Shopper Promise enables you to shop with total peace of mind knowing that if anything goes wrong with your purchase, or if you simply change your mind, you can return it and we’ll guarantee a full refund*. You can also request, but we cannot guarantee, a replacement (for same), exchange (for different) or repair to the product.
How to return your goods
All goods returned under the World Shopper Promise must be received within 60 days of purchase, together with the proof of purchase.
Simply complete the returns form attached below and post together with your product and proof of purchase. Postage costs are not refundable unless your purchase is faulty, however courier charges are not refundable in any circumstance.
Download returns form (196KB PDF)
You don’t need to worry about which airport shop you bought your purchase from, as all retailers at Stansted Airport participate in the World Shopper Promise. You’ll have plenty of time to complete your trip and check out your new items, as we’re happy to refund goods received within 60 days of the purchase date.
See the terms and conditions below for further details and exclusions.
If you have any queries regarding our World Shopper Promise, please ask any airport retailer or call +44(0)178 447 5509.
Terms and conditions
The Stansted World Shopper Promise is in addition to your statutory rights under English Law. Any disputes will be resolved under the exclusive jurisdiction of the English Courts. London Stansted Airport’s liability in relation to any claims is limited to the purchase price of the goods. London Stansted Airport does not accept responsibility for product liability claims on goods. London Stansted Airport will return faulty goods to the retailer on your behalf and will contact you to advise you where the goods have been sent and to give you the contact details of the retailer. You should then contact the retailer direct regarding the faulty goods.
Please note that the World Shopper Promise does not apply to and therefore no refunds, exchanges or otherwise are or will be available for, the following:
- Goods which are not returned in the same condition as sold
- Earrings (unless faulty)
- Headphones and in-ear headphones (unless faulty)
- Swimwear and underwear without the hygiene protection strip or labels attached (unless faulty)
- Bespoke or specially ordered items, personalised items, or items altered or adjusted after the sale
- Any purchase and/or any upgrade carried out at London Stansted Airport of any mobile telephone and/or accessories
- Any change in service provider made at London Stansted Airport
- Airtime (time tracked by your service provider to determine your billing costs, including (without limitation) making/ receiving calls, SMS email and faxing) whether in connection with mobile phone purchases and/or upgrades or otherwise
- Cover plans or insurance policies taken out to cover product breakdown, loss, damage, wear and tear, repair
- Travel insurance policies.
Please note that this exclusion does not affect your statutory rights. Nor should it affect any rights which you may have pursuant to any contract which you may have with the relevant retailer at the relevant airport.
If you have any comments concerning such contract you should make direct contact with the relevant retailer. Please note further that the World Shopper Promise does not apply to any cancellation fee or any other charge made if there is a termination or cancellation of a contract between you and the relevant retailer at the relevant airport and therefore no payment or otherwise will be made in respect of such cancellation fees or charges.
London Stansted Airport does not accept any responsibility for items posted but not received by Stansted Airport.
If you request a refund under the World Shopper Promise, London Stansted Airport reserves the right to refuse such a request and/ or to require further information in relation to such request in order to establish the validity of the claim.